Privacy Policy

Effective Date: July 1, 2025

At Confluence Environmental, we are committed to safeguarding the privacy of all visitors and users of our website, https://www.confluenceenvironmental.com.au. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, and explains your rights regarding the data we collect.

By using our website, you consent to the practices outlined in this policy.

1. Information We Collect

We may collect personal and non-personal information from you in various ways, including when you visit our site, fill out a form, or interact with us via email, phone, or other channels.

Information we may collect includes:

  • Name

  • Email address

  • Phone number

  • Company/Organisation name

  • Postal or street address

  • Job title

  • IP address and browser information

  • Device and usage data (e.g. browser type, device type, pages visited, time spent)

  • Any other information you voluntarily provide (e.g., during contact or when requesting services)

We only collect personal data when there is a legitimate reason to do so—whether for providing services, compliance, communication, or user experience improvement.

2. How We Use Your Information

Your data may be used to:

  • Deliver and operate our website and services

  • Communicate with you, including responding to inquiries and support requests

  • Send updates, newsletters, and marketing material (you may opt-out at any time)

  • Improve our website performance and user experience

  • Analyse trends, usage, and activities on our website

  • Comply with legal obligations and resolve disputes

  • Prevent fraud and enhance security

  • Consider your application for employment or consultancy

3. Legal Basis for Processing

We process your information lawfully and transparently under the following legal bases:

  • Your consent

  • Fulfillment of a contract

  • Legal obligation

  • Legitimate interest (such as business development, research, and user support)

You can withdraw your consent at any time.

4. Disclosure of Personal Information

We do not sell your data. However, we may share information with:

  • Service providers (e.g. website hosting, analytics, marketing tools)

  • Professional advisors (e.g. legal and financial)

  • Authorities or regulatory bodies as required by law

  • Third-party platforms with your consent (e.g. survey or newsletter providers)

  • Prospective purchasers in the event of a business sale or merger

All third parties are expected to safeguard your information and use it only for the services they provide to us.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Understand user preferences

  • Monitor website performance and visitor behavior

  • Personalise your experience

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your user experience.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When data is no longer needed, it is securely deleted or anonymised.

7. International Data Transfers

Although we primarily operate within Australia, some data may be processed or stored in jurisdictions outside your country. We take reasonable steps to ensure that any such transfers comply with applicable data protection laws and are subject to adequate safeguards.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal information (in certain cases)

  • Object to or restrict certain data processing activities

  • Request data portability (where applicable)

  • Withdraw your consent at any time

  • Lodge a complaint with a data protection authority

To exercise these rights, contact us using the details provided below. We will respond within one month.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly take steps to remove that data.

10. Security

We are committed to securing your information. While no online service can be 100% secure, we implement industry-standard safeguards to protect your personal data against unauthorized access, loss, or misuse.

11. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

Confluence Environmental
Email: enquiries@confluence-enviro.com.au
Phone: 0493 042 642
Website: https://www.confluenceenvironmental.com.au